ecom-after-sales-cs
@clawhub_terrycarter1985/ecom-after-sales-cs
By terrycarter1985
About this Skill
电商售后客服规范应答Skill。支撑客服人员快速生成符合品牌服务规范的合规应答内容，覆盖退换货申请、物流异常咨询、售后补偿协商三类高频售后诉求。使用场景：(1)用户发起退换货申请需规范回复，(2)用户咨询物流延迟/丢件/破损等异常问题，(3)用户要求补偿/赔偿/优惠券等售后协商。纯提示词类资产，不含代码。
客服助手电商运营
Skill files and instructions
Read SKILL.md and the other instructions or configuration files published with this Skill.
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Details
- Category
- Business Operations
- Source
- clawhub
- Version
- 2.0.0
- Updated
- Sep 24, 2026