E-Commerce After-Sales CS
@clawhub_terrycarter1985/ecom-aftersales-cs
By terrycarter1985
About this Skill
纯提示词类电商售后客服应答Skill，支撑客服人员针对退换货申请、物流异常咨询、售后补偿协商三类高频售后场景快速生成符合品牌服务规范的统一话术。当客服需要应答用户关于退货、换货、物流延迟/丢件/破损、补偿方案协商等售后诉求时触发使用。不包含任何代码，仅通过提示词规范应答流程与话术风格。
客服助手电商运营
Skill files and instructions
Read SKILL.md and the other instructions or configuration files published with this Skill.
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Details
- Category
- Business Operations
- Source
- clawhub
- Version
- 1.0.0
- Updated
- Sep 23, 2026