01 Complaint Classification
@clawhub_nic-yuan/01-complaint-classification
By nic-yuan
About this Skill
基于 GB/T 42499-2023 国家标准和阿里巴巴平台规则， 对用户投诉进行智能分类、优先级评定、责任方判断和派发建议。 适用于菜鸟物流、菜鸟驿站、淘宝闪购三条业务线。 v1.7 新增：统一引用 GLOSSARY.md、INSUFFICIENCY-HANDLING.md、RULE-UPDATE-SOP.md。
客服助手SOP 生成
Skill files and instructions
Read SKILL.md and the other instructions or configuration files published with this Skill.
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Details
- Category
- Business Operations
- Source
- clawhub
- Version
- 1.0.0
- Updated
- Sep 21, 2026